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Consumer Protection Act, 2019

32 judgments · newest first · showing 1–32

GODREJ PROJECTS DEVELOPMENT LIMITEDversusR. K. RAMANI AND ANR

Disposed Off

The petition under Article 227 challenged the State Consumer Disputes Redressal Commission’s order affirming the District Commission’s condonation of a 1192‑day delay in filing a consumer complaint against Godrej Projects Development Ltd. The complainants had booked a flat, paid part consideration, …

KUMUD LALLversusSURESH CHANDRA ROY (DEAD) THROUGH LRS AND OTHERS

2026 INSC 443Disposed off

The husband of a patient filed a consumer complaint under the Consumer Protection Act, 1986 alleging medical negligence by Dr. P.B. Lall, which was partly upheld by the District Forum awarding compensation. The State Consumer Disputes Redressal Commission set aside the award, and the matter …

RUTU MIHIR PANCHAL & ORS.versusUNION OF INDIA & ORS.

2025 INSC 593Disposed off

The petitioners challenged the constitutionality of sections 34(1), 47(1)(a)(i) and 58(1)(a)(i) of the Consumer Protection Act, 2019, which base the pecuniary jurisdiction of district, state and national consumer commissions on the value of consideration paid rather than the compensation claimed. …

SOHOM SHIPPING PVT. LTD.versusM/S THE NEW INDIA ASSURANCE CO. LTD. & ANR.

2025 INSC 453Appeal(s) allowed

Sohom Shipping Pvt. Ltd. insured a single voyage of its barge Srijoy II from Mumbai to Kolkata with New India Assurance for the period 16 May‑15 June 2013, subject to a special condition that the voyage must commence and be completed before the monsoon sets in. The vessel departed on 6 June 2013, …

M/S CITICORP FINANCE (INDIA) LIMITEDversusSNEHASIS NANDA

2025 INSC 371Appeal(s) allowed

The respondent, Snehasis Nanda, bought a flat and entered into a sale agreement with a borrower, while Citicorp Finance (the appellant) granted a home loan to the borrower and transferred part of the loan amount to the bank to foreclose the borrower's existing loan. Nanda claimed that under a …

GODREJ PROJECTS DEVELOPMENT LIMITEDversusANIL KARLEKAR & ORS.

2025 INSC 143Case Partly allowed

The respondents booked an apartment with Godrej Projects and paid a 20% earnest money deposit as per the Apartment Buyer Agreement. After the developer offered possession in June 2017, the respondents cancelled the purchase citing a market recession and demanded a full refund of Rs.51,12,310 with …

HONGKONG AND SHANGHAI BANKING CORP. LTD.versusAWAZ & ORS.

2024 INSC 1044Appeal(s) allowed

The Supreme Court examined a consumer complaint filed by two trusts on behalf of credit‑card users alleging that banks were charging exorbitant interest rates of 36%‑49% p.a., which the National Consumer Disputes Redressal Commission (NCDRC) had deemed an unfair trade practice and capped at 30% p.a. …

M/S BHARTI AIRTEL LTD.versusTHE COMMISSIONER OF CENTRAL EXCISE, PUNE

2024 INSC 880Disposed off

The Supreme Court examined whether mobile service providers (MSPs) could claim CENVAT credit on excise duties paid for mobile towers and prefabricated buildings (PFBs) used in their networks. The dispute arose from conflicting decisions of the Bombay High Court, which held the towers and PFBs to be …

RICARDO CONSTRUCTIONS PVT. LTD.versusRAVI KUCKIAN & OTHERS

2024 INSC 715Appeal(s) allowed

Ricardo Constructions Pvt. Ltd. appealed against the National Consumer Disputes Redressal Commission’s order that barred it from filing a written statement in a complaint filed by Ravi Kuckian and 30 others. The appellant argued that it never received a copy of the complaint, only a notice, and …

KAUSHIK NARSINHBHAI PATEL & ORS.versusM/S S.J.R. PRIME CORPORATION PRIVATE LIMITED

2024 INSC 542Case Partly allowed

The appellants, a group of flat buyers, filed a consumer complaint against the developer, M/s S.J.R. Prime Corporation, alleging delayed possession and various charges. The NCDRC ordered the developer to pay delayed compensation and to construct promised amenities, but the developer had previously …

SMT. M. HEMALATHA DEVI & ORS.versusB. UDAYASRI

2023 INSC 870Dismissed

The appellants, a group of builders, entered into a sale agreement to construct a villa for the respondent, a home‑buyer, but failed to deliver possession and subsequently terminated the agreement. The buyer filed a complaint under the Consumer Protection Act, 2019 before the District Consumer …

M/S UNIVERSAL SOMPO GENERAL INSURANCE CO. LTD.versusSURESH CHAND JAIN & ANR.

2023 INSC 649Disposed off

Universal Sompo General Insurance Company filed a claim for theft and fire under policies issued to a consumer. The State Consumer Disputes Redressal Commission ordered the insurer to pay compensation, which the insurer appealed to the National Consumer Disputes Redressal Commission (NCDRC). The …

ALPHA G184 OWNERS ASSOCIATIONversusMAGNUM INTERNATIONAL TRADING COMPANY PVT. LTD.

2023 INSC 536Appeal(s) allowed

The Alpha G184 Owners Association, a society of housing project allottees, filed several consumer complaints before the National Consumer Disputes Redressal Commission seeking possession, compensation for delay and other reliefs against Magnum International Trading Company, the builder. The builder …

NATIONAL INSURANCE CO. LTD.versusHARSOLIA MOTORS AND OTHERS

2023 INSC 367Dismissed

The appellant National Insurance Co. Ltd. denied fire‑insurance claims of Harsolia Motors, a commercial enterprise, which led the respondents to file a complaint under the Consumer Protection Act, 1986 (CPA 1986). The Gujarat State Commission held the respondents were not "consumers" because the …

M/S TEXCO MARKETING PVT. LTD.versusTATA AIG GENERAL INSURANCE COMPANY LTD. & ORS.

2022 INSC 1186Case Partly allowed

The appellant, Texco Marketing Pvt. Ltd., bought a fire insurance policy from Tata AIG that excluded coverage for basement premises, yet the insured shop was located in a basement. After a fire, the insurer denied the claim relying on the exclusion clause. The State Consumer Commission held the …

IBRAT FAIZANversusOMAXE BUILDHOME PRIVATE LIMITED

2022 INSC 573Dismissed

The appellant, a consumer who booked a flat, obtained a decree from the Delhi State Consumer Redressal Forum directing possession and compensation, which was appealed to the National Consumer Disputes Redressal Commission (NCDRC) under Section 58(1)(a)(iii) of the Consumer Protection Act, 2019. The …

VODAFONE IDEA CELLULAR LTD.versusAJAY KUMAR AGARWAL

2022 INSC 189Disposed off

Vodafone Idea Cellular Ltd. filed a consumer complaint alleging over‑charging for mobile services, which the consumer, Ajay Kumar Agarwal, pursued before the District Consumer Disputes Redressal Forum. The appellant argued that Section 7B of the Telegraph Act, 1885, which mandates arbitration for …

ECGC LIMITEDversusMOKUL SHRIRAM EPC JV

2022 INSC 188Appeal(s) allowed

ECGC Limited, having obtained a construction contract with the Government of Basra, Iraq, paid a premium and later faced suspension of payments and withdrawal of the contract. It filed a complaint under Section 21(a)(i) of the Consumer Protection Act, 1986 before the National Consumer Disputes …

BRIGADE ENTERPRISES LIMITEDversusANIL KUMAR VIRMANI & ORS.

2021 INSC 918Appeal(s) allowed

The builder, Brigade Enterprises Ltd., appealed against the National Consumer Disputes Redressal Commission’s order permitting 91 purchasers of 51 apartments to file a consumer complaint under Section 35(1)(c) of the Consumer Protection Act, 2019 on behalf of all 1,134 buyers in the residential …

DIAMOND EXPORTS & ANR.versusUNITED INDIA INSURANCE COMPANY LIMITED & ORS.

2021 INSC 883Disposed off

The appeal concerned a order of the National Consumer Disputes Redressal Commission (NCDRC) that condoned a 100‑day delay in filing the respondent's written statement in a consumer complaint. The condonation was granted on 25 February 2020, a few days before the Supreme Court’s Constitution Bench …

NEENA ANEJA & ANR.versusJAI PRAKASH ASSOCIATES LTD.

2021 INSC 189Appeal(s) allowed

The appellants filed a consumer complaint before the National Consumer Disputes Redressal Commission (NCDRC) on 18 June 2020 under the Consumer Protection Act, 1986, seeking a refund of Rs. 2.19 crores. The Consumer Protection Act, 2019 came into force on 20 July 2020, raising the NCDRC's pecuniary …

AMITABHA DASGUPTAversusUNITED BANK OF INDIA & ORS.

2021 INSC 104Disposed off

Amitabha Dasgupta, a locker holder, complained that United Bank of India had inadvertently broken open his locker despite his rental dues being cleared, and that only two of the seven ornaments he claimed to have deposited were returned. The District Consumer Forum found a deficiency of service and …

IREO GRACE REALTECH PVT. LTD.versusABHISHEK KHANNA & OTHERS

2021 INSC 13Disposed off

The case involved a dispute between IREO Grace Realtech Pvt. Ltd., a real‑estate developer, and a group of apartment buyers over the delayed possession of flats in the "The Corridors" project. The buyers alleged that the developer had incorporated one‑sided clauses in the Apartment Buyer’s …

M/S. SS GROUP PVT. LTD.versusAADITIYA J. GARG & ANR.

2020 INSC 708Appeal(s) allowed

The respondents booked flats with the appellant‑builder but the flats were not delivered on time, prompting them to file consumer complaints before the National Consumer Disputes Redressal Commission (NCDRC) seeking a refund. Under Section 38(2)(a) of the Consumer Protection Act, 2019, the appellant …

M/S. IMPERIA STRUCTURES LTD.versusANIL PATNI AND ANOTHER

2020 INSC 625Dismissed

The appellant, Imperia Structures Ltd., launched a housing scheme in 2011 and entered builder‑buyer agreements with the respondents in 2013. After the Real Estate (Regulation and Development) Act, 2016 (RERA) came into force, the respondents filed consumer complaints alleging delay and deficiency, …