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Bombay High Court

ITC LIMITEDversusMETROPOLITAN STOCK EXCHANGE

Decided
Disposal
DISPOSED OFF

Holding

The Court held that the communications directing arbitration are not void and that the allocation to MSE does not constitute a patent jurisdictional defect, so the petitioner must comply with the arbitration proceedings.

Summary

The Bombay High Court considered ITC Limited’s writ petition challenging two communications issued by the Metropolitan Stock Exchange (MSE) and Jupitice Justice Technology Private Ltd. under SEBI’s Online Dispute Resolution (ODR) framework. ITC argued that MSE lacked jurisdiction because its securities are not listed on MSE and that the round‑robin allocation of the complaint was improper, also raising objections of limitation, lack of standing, res judicata and abuse of process. The Court examined the Master Circular’s provisions on allocation, limitation and mandatory participation in arbitration, and held that the mere fact of non‑listing does not, by itself, render the ODR process void. It found no patent jurisdictional defect warranting writ interference and directed ITC to comply with the arbitration requirements while preserving its right to raise substantive objections before the arbitral forum. Consequently, the petition was dismissed.

Issues considered

  • Whether MSE has jurisdiction to entertain the dispute under the SEBI ODR framework when the petitioner’s securities are not listed on MSE.
  • Whether the round‑robin allocation of the complaint to MSE under the Master Circular is valid.
  • Whether the limitation period under paragraph 14 of the Master Circular bars the arbitration.
  • Whether the complainant has locus standi to claim the bonus shares.
  • Whether the dispute arising from a 1989 transaction falls within the scope of the ODR mechanism introduced in 2023.
  • Whether the petitioner’s objections amount to a patent jurisdictional defect justifying writ intervention.
  • Whether repeated complaints constitute res judicata or abuse of process.

Legislation cited

Subjects

  • Online Dispute Resolution
  • Arbitration
  • Jurisdiction
  • Securities Market
  • Limitation
  • Res Judicata
  • Locus Standi
  • Round-robin allocation
  • SEBI
  • Stock Exchange
  • Writ Petition
  • Article 226

Judgment

                                                                                                    WP/694/2025
                                                                                              ITC vs. MSE & Ors.




              IN THE HIGH COURT OF JUDICATURE AT BOMBAY
                 ORDINARY ORIGINAL CIVIL JURISDICTION

                         WRIT PETITION NO. 694 OF 2025

ITC Limited                                                                     }
a company under Companies Act 2013                                              }
and having its registered office at 37,                                         }
Jawaharlal Nehru Road, Kolkatta – 700071                                        }
and local office at World Trade Centre                                          }
18th Floor, Centre I, Cuffe Parade, Colaba,                                     }
Mumbai – 400005.                                                                }   … Petitioner

       V/s.

1.      Metropolitan Stock Exchange                                             }
a notified Stock Exchange recognized                                            }
under the Companies Act 1956 and                                                }
having its registered address at 2nd Floor,                                     }
Piramal Agastya Corporate Park,                                                 }
Building A, Unit 205A,                                                          }
Lal Bahadur Shastri Marg, Kurla West,                                           }
Mumbai, Maharashtra 400070.                                                     }

2.     Mr. Ashok Mootha                           }
residing at Flat No. 2, Ashirwad Apartments,      }
172, L.C. Street CH 1, Nawat New 27 Burkair Road, }
T, Nagar, Chennai – 600001.                       }

3.     Jupitice Justice Technology Private Ltd.                                 }
A company incorporated under Section 8                                          }
of the Indian Companies Act 2013                                                }
having registered address at Plot No. 14,                                       }
Rajiv Gandhi Chandigarh Technology Park,                                        }
Adjoining Infosys, Chandigarh, India 160101.                                    }

4.     Securities and Exchange Board of India,                                  }



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SEBI Bhavan, BKC, Plot No. C4-A, G Block,                                    }
Bandra-Kurla Complex, Bandra (E),                                            }
Mumbai – 400051.                                                             }   ... Respondents
___________________________________________________________________

Mr. Kevic Setalvad, Senior Advocate a/w Mr. Anupam Surve, Mr. Nimish Kothare,
Ms. Hilla Boatwalla and Ms. Ashwini Sonawane i/b Nanu Hormasjee & Co. for
Petitioner.
Mr. Rajesh More for Respondent No. 1.
Mr. Akshon K (through VC) for Respondent No. 2.
Mr. Akash Jain a/w Mr. Bhushan Shah, Mr. Abhishek Nair and Ms. Sayali
Kshirsagar i/b Mansukhlal Hiralal & Co. for Respondent no. 4 (SEBI).
___________________________________________________________________

                                                CORAM : R. I. CHAGLA AND
                                                        FARHAN P. DUBASH, JJ.

                          RESERVED ON : 22nd JULY 2026
                       PRONOUNCED ON : 21st AUGUST 2026
___________________________________________________________________


JUDGMENT (Per Farhan P. Dubash, J):


1.     The present Writ Petition under Article 226 of the Constitution of India
       takes exception to the communications dated 24 th October 2024 and 26th
       November 2024 (“impugned communications”) issued by Respondent Nos.
       1 and 3 under the Online Dispute Resolution mechanism introduced by the
       Securities and Exchange Board of India (“SEBI”) pursuant to its Master
       Circular dated 31st July 2023 (“Master Circular”). By the impugned
       communications, the Petitioner has, inter alia, been called upon to
       participate in the arbitral proceedings initiated by Respondent No. 2 and to
       comply with the requirements relating to payment of arbitral fees.


2.     The Master Circular seeks to streamline the existing dispute-resolution



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         mechanism in the Indian securities market under the aegis of Stock
         Exchanges     and   Depositories,              collectively            referred   to    as    Market
         Infrastructure Institutions (“MIIs”), by establishing a common Online
         Dispute Resolution Portal (“ODR Portal”) which provides for resolution of
         disputes through online conciliation and online arbitration.


3.       Respondent No. 1, Metropolitan Stock Exchange of India Limited (“MSE”),
         is an MII participating in the framework established under the Master
         Circular. Respondent No. 2 is the complainant (“Complainant”) who has
         raised the dispute against the Petitioner. Respondent No. 3, Jupitice Justice
         Technology Private Limited (“ODR Institution”), is an ODR Institution
         empanelled by MSE and is engaged in facilitating and administering online
         alternative dispute resolution under the ODR framework.


4.       The principal grievance of the Petitioner is that MSE lacks jurisdiction to
         entertain the dispute raised by the Complainant, since the securities of the
         Petitioner are neither listed nor traded on MSE. It is the Petitioner’s case
         that the complaint could only have been dealt with by the relevant Stock
         Exchange in accordance with the Master Circular and that the mere
         allotment of the complaint to MSE through the ODR Portal cannot confer
         jurisdiction where none otherwise exists.


B R I E F FA C T S


5.       Before considering the rival submissions, it would be appropriate to set out,
         in brief, the facts necessary for adjudication of the present Petition:




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(a)   The dispute has its genesis in the year 1989, when Mr. Prakash Chand
      Baid (“Mr. Baid”) is stated to have purchased 85 shares (“Base Shares”)
      of the Petitioner from Mr. J. B. Malhotra, Mr. N. Vaidyanathan and Ms.
      U. Ratna Rao (“original shareholders”).


(b)   At the relevant time, the Petitioner declared a one-to-one bonus issue
      pursuant to a Board Resolution dated 11 th August 1989. The record date
      was fixed as 19th September 1989 and the date of issue as 21 st
      September 1989. Since the Base Shares stood in the names of the
      original shareholders on the record date, 85 bonus shares (“Bonus
      Shares”) were issued in their names under Share Certificate Nos.
      501009, 440799 and 469766, bearing Distinctive Nos. 41285522 – 546,
      38231544 – 553 and 39741327 – 376, respectively.


(c)   The Base Shares were thereafter registered in the name of Mr. Baid on
      28th September 1989. Mr. Baid is stated to have subsequently transferred
      the Base Shares to Mr. N. Ramaswamy under a transfer deed dated 20 th
      March 1990.


(d)   By a letter dated 20 th April 1990, the Petitioner, through its erstwhile
      share transfer agent, informed Mr. Baid that the Bonus Shares would be
      kept in abeyance pending submission of duly completed transfer forms.
      According to the Petitioner, no such forms were thereafter submitted.


(e)   SEBI was subsequently established under the Securities and Exchange
      Board of India Act, 1992.




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(f)   In response to letters dated 2 nd/3rd May 1994 addressed by the
      Complainant, who claims to have been the stock broker of Mr. Baid,
      complaining of non-receipt of the Bonus Shares, the Petitioner, by its
      letter dated 10th May 1994, informed the Complainant that the Bonus
      Shares had inadvertently been returned to the original shareholders.


(g)   By Circular dated 3rd June 2011, SEBI introduced, with effect from 20 th
      May 2011, an electronic investor grievance-redressal mechanism known
      as the SEBI Complaints Redress System (“SCORES Portal”).


(h)   More than two decades after the Bonus Issue, the Complainant
      commenced correspondence with the Petitioner in 2014 seeking details
      of the Bonus Shares and the corporate benefits allegedly accruing
      thereon. The Petitioner is stated to have responded and also requested
      the original shareholders to return the Bonus Shares. No response is
      stated to have been received from the original shareholders.


(i)   The Complainant thereafter asserted entitlement to the Bonus Shares
      and the corporate benefits accruing thereon. In 2015, he is stated to have
      produced a Power of Attorney allegedly executed by Mr. Baid in his
      favour, though the Petitioner disputes having been furnished a copy
      thereof.


(j)   The Petitioner, in response, provided the Complainant with details of
      the original shareholders and requested him to pursue the matter with
      them.




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(k)   In 2016, one Mr. V. Narayanan, claiming to be the legal heir of one of
      the original shareholders, sought issuance of duplicate shares. The
      Petitioner replied that it was unable to take any action and requested Mr.
      Narayanan to resolve the issue with the Complainant.


(l)   The Complainant thereafter addressed a notice dated 11 th April 2019 to
      the original shareholders calling upon them to hand over the Bonus
      Shares, failing which legal proceedings would be initiated.


(m)   By a letter dated 15th March 2021, the Complainant sought from the
      Petitioner transfer of the Bonus Shares and the related corporate
      benefits in his favour.


(n)   In 2021, the Complainant lodged a complaint against the Petitioner on
      the SCORES Portal. According to the Petitioner, the complaint was
      dismissed and closed on 16th August 2021 and was not thereafter
      challenged.


(o)   With effect from 31st July 2023, SEBI introduced the ODR framework
      under the Master Circular providing for online conciliation and
      arbitration in disputes arising in the Indian securities market.


(p)   Thereafter, the Complainant is stated to have filed several complaints
      against the Petitioner on the ODR Portal, which were allotted on a
      round-robin basis to various MII’s, including the National Stock
      Exchange (“NSE”), Bombay Stock Exchange (“BSE”), National
      Securities Depository Limited (“NSDL”), Central Depository Services
      (India) Limited (“CDSL”) and MSE. According to the Petitioner, the




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      said complaints came to be rejected or dismissed on grounds including
      limitation, locus, jurisdiction, maintainability and duplication.


(q)   Notwithstanding the earlier proceedings, the Complainant lodged
      another complaint against the Petitioner on the ODR Portal, stated by
      the Petitioner to be the fourteenth such complaint, which was allotted to
      MSE on 25th August 2024. The Conciliation Officer appointed by
      Respondent No. 3 issued a Conciliation Report dated 16 th October 2024
      recording that the complaint was time-barred. The conciliation process
      consequently ended without settlement.


(r)   On 24th October 2024, the Petitioner requested MSE not to entertain any
      further complaint from the Complainant, principally on the ground that
      MSE lacked jurisdiction since the securities of the Petitioner were
      neither listed nor traded on MSE. By a letter of the same date, MSE
      replied acknowledging that the Petitioner’s securities were not listed on
      its exchange, but stating that the complaint had been allotted to it
      through the ODR Portal on a round-robin basis in accordance with the
      Master Circular.


(s)   On 28th October 2024, the Petitioner addressed communications to SEBI
      setting out the history of the complaints lodged by the Complainant
      before various stock exchanges and requesting SEBI to examine the
      matter. It is stated that SEBI thereafter discussed the issue
      telephonically with the Petitioner’s Compliance Officer and informed
      the Petitioner that SEBI was not empowered to grant an entity-specific
      exemption or adjudicate the objections raised by the Petitioner, which
      could be urged before the appropriate arbitral forum.



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     (t)       Thereafter, by an email dated 26th November 2024, MSE, through
               Respondent No. 3, informed the Petitioner that the Complainant had
               initiated arbitration and called upon the Petitioner to comply with the
               applicable requirements, including payment of the arbitration fees.


     (u)       The Petitioner, by communication dated 13th January 2025, called upon
               Respondent Nos. 1 and 3 to cease further proceedings.


     (v)       The Petitioner has thereafter approached this Court by the present Writ
               Petition.


SUBMISSIONS OF THE PETITIONER


6.         Mr. Kevic Setalvad, learned senior advocate appearing for the Petitioner,
           submits that the impugned communications are ex facie without
           jurisdiction. According to him, MSE has no jurisdiction to entertain the
           dispute since the securities of the Petitioner are admittedly neither listed nor
           traded on MSE. He therefore argues that the continuation of the proceedings
           before MSE is contrary to the scheme of the Master Circular.


7.         He submits that the grievance raised by the Complainant, at its highest,
           concerns disputed questions relating to rectification of the register of
           members and entitlement to shares and corporate benefits. He submits that
           such questions cannot be adjudicated under the ODR mechanism and would
           have to be pursued before the competent Court or Tribunal.


8.         Mr. Setalvad further submits that the ODR mechanism was introduced only



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      on 31st July 2023 and cannot be invoked in respect of a cause of action
      which arose in 1989. He submits that, under the Master Circular, a dispute
      concerning a listed company is required to be referred to the ODR
      Institution empaneled by the relevant Stock Exchange and that, in the
      present case, the relevant exchange is BSE and not MSE. He argues that
      MSE, which was not the relevant exchange in relation to the Petitioner,
      could not acquire jurisdiction merely because the ODR Portal allotted the
      complaint to it on a round-robin basis.


9.    He submits that the Bonus Shares were issued on 21 st September 1989 in the
      names of the original shareholders and that the Complainant’s claim, raised
      after more than three decades, is ex facie barred by limitation. It is
      submitted that the complaint was consequently not maintainable under
      paragraph 14 of the Master Circular and ought not to have proceeded to
      arbitration.


10.   Mr. Setalvad further submits that the Complainant’s grievance arises out of
      events of 1989 and that substantially identical complaints have repeatedly
      been lodged and rejected. According to him, the repeated invocation of the
      ODR mechanism amounts to an abuse of the process and the present
      proceedings constitute yet another attempt to reagitate the same dispute.


11.   It is submitted that the Complainant has approached several authorities,
      including NSE, BSE, NSDL, CDSL and MSE, in relation to the same Bonus
      Shares and the same alleged cause of action. According to the Petitioner, the
      complaints have repeatedly been rejected on grounds including limitation
      and maintainability. The present complaint is therefore contended to be a
      further attempt to reopen an issue which has already been considered.



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12.   Mr. Setalvad submits that the complaint and the consequential arbitral
      proceedings are barred by principles analogous to res judicata and constitute
      an abuse of process. He argues that the Complainant ought not to be
      permitted to repeatedly invoke the ODR mechanism in respect of the same
      cause of action.


13.   He further submits that although the Complainant describes himself as a
      share broker, he has instituted the complaints in his own name asserting
      rights over the Base Shares and Bonus Shares. He submits that there is no
      valid document evidencing transfer of the Base Shares by the registered
      shareholder, Mr. Baid, in favour of the Complainant. According to him, the
      Complainant therefore lacks locus to assert a personal claim against the
      Petitioner in respect of the shares or the corporate benefits allegedly
      accruing thereon.


14.   It is lastly submitted that the Petitioner is being compelled to deposit the
      requisite amount and participate in arbitral proceedings before a forum
      which, according to the Petitioner, lacks jurisdiction. The impugned
      communications are therefore contended to be void ab initio and liable to be
      quashed.


SUBMISSIONS OF SEBI


15.   Per contra, Mr. Akash Jain, learned counsel appearing for SEBI, submits
      that the reliefs sought by the Petitioner are impermissibly wide and, if
      granted, would operate as a blanket prohibition against Respondent Nos. 1
      and 3 and would materially interfere with the round-robin allocation




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        mechanism prescribed by the Master Circular.


16.     He further submits that such a restraint would undermine the uniform
        dispute-resolution framework established by SEBI for facilitating and
        integrating alternative dispute-resolution mechanisms in relation to disputes
        arising from transactions in the securities market between investors,
        intermediaries and other market participants. The Petition, according to
        SEBI, is therefore liable to be dismissed.


A N A LY S I S , R E A S O N S A N D F I N D I N G S


17.     We have heard the learned counsel appearing for the parties and perused the
        material placed on record. The principal question which arises for
        consideration is whether the initiation and continuation of arbitral
        proceedings against the Petitioner through the ODR mechanism, pursuant to
        the complaint lodged by Respondent No. 2 and its allocation to MSE,
        disclose such a patent lack of jurisdiction or authority, as would warrant
        interference by this Court in exercise of its extraordinary writ jurisdiction.
        The Petitioner has raised several objections, including want of jurisdiction,
        limitation, lack of locus, maintainability, repetition of proceedings, res
        judicata, abuse of process and the alleged non-arbitrable nature of the
        dispute. It is necessary to examine the nature of these objections and, more
        importantly, whether their existence justifies interdiction of the arbitral
        process at its inception.


18.     At the outset, we are unable to accept the broad submission that the very
        initiation of arbitration must necessarily be prohibited merely because the
        Petitioner disputes the maintainability of the underlying complaint. The




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      jurisdiction exercised by this Court under Article 226, in the facts of the
      present case, is not an appellate jurisdiction over the proceedings conducted
      under the ODR mechanism.


19.   The Court is required to examine whether the impugned action is
      demonstrably without authority, contrary to the governing regulatory
      framework, or otherwise suffers from a jurisdictional defect of such patent
      character as would warrant intervention at the threshold. The Court is not, at
      this stage, called upon to determine the merits of the dispute viz. substantive
      entitlement of the Complainant to the Bonus Shares or the corporate
      benefits claimed by him. Nor is it appropriate for this Court, in these
      proceedings, to adjudicate disputed questions concerning limitation, locus,
      maintainability, res judicata or the effect of the previous complaints, unless
      the material on record establishes a clear and patent bar to the proceedings
      themselves.


20.   It would therefore be appropriate first to examine the architecture of the
      ODR mechanism under the Master Circular and, in particular, the
      provisions governing initiation, allocation, conciliation and arbitration.


21.   The Master Circular establishes a structured mechanism for resolution of
      disputes arising between investors or clients and listed companies and
      specified intermediaries or regulated entities in the securities market. The
      mechanism contemplates escalation of an unresolved grievance and
      thereafter its reference to the ODR Portal for online dispute resolution. The
      scheme is therefore not merely an optional administrative facility but a
      regulatory dispute-resolution mechanism established by SEBI for specified
      disputes arising in the securities market.



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22.   Paragraph 14 of the Master Circular is also of significance. It provides that
      dispute resolution through the ODR Portal may be initiated only within the
      applicable period of limitation, reckoned from the date on which the issue
      arose or occurred resulting in the complaint, the date of the last transaction,
      or the date of the disputed transaction, whichever is later. The Petitioner
      therefore undoubtedly has a substantive objection on limitation. The
      question, however, is whether that objection, by itself, renders the initiation
      of arbitration a nullity or whether it is an objection which is required to be
      adjudicated in the arbitral process.


23.   The next relevant provision of the Master Circular is paragraph 16, which
      deals with allocation of disputes to ODR Institutions. It provides for a
      market-wide round-robin allocation system, subject to the specific
      stipulation that, during the relevant period, complaints or disputes arising
      with a specific trading member in relation to an exchange transaction or
      with a listed company are to be referred to the ODR Institution(s)
      empaneled by the relevant Stock Exchange. The footnote to paragraph 16
      further addresses the situation where an intermediary is linked to more than
      one Stock Exchange or where a company is listed on more than one Stock
      Exchange. The allocation provision is therefore required to be read as a
      whole. The round-robin mechanism cannot be considered in isolation from
      the express qualification contained in paragraph 16(a).


24.   In the present case, the Petitioner principally relies upon this qualification
      and submits that MSE is not the relevant Stock Exchange for the Petitioner.
      This objection is undoubtedly a serious one. At the same time, the question
      whether the complaint was correctly allocated under paragraph 16 depends



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      upon the precise status of the Petitioner, the Stock Exchange(s) on which its
      securities were listed at the relevant time, the nature of the grievance raised
      by the Complainant and the manner in which the complaint came to be
      allocated through the ODR Portal. The mere fact that the Petitioner’s
      securities are not listed on MSE cannot, standing alone, be treated as
      conclusively establishing the absence of authority of every participant in the
      ODR mechanism. The question is whether, on a proper application of
      paragraph 16 and the facts relevant to the allocation, the reference to MSE
      was impermissible.

25.   We are also required to consider the consequence of the subsequent
      transition from conciliation to arbitration. Paragraph 20(b) of the Master
      Circular provides that, where the dispute remains unresolved after
      conciliation, the investor/client may pursue online arbitration, subject to
      payment of the applicable fees. The provision further states that the Market
      Participant against whom arbitration is pursued shall participate in the
      arbitration process and prescribes the consequential obligations regarding
      deposit of the admissible claim value and payment of arbitration fees. The
      language employed in paragraph 20(b) is undoubtedly mandatory. Once a
      dispute has validly entered the ODR framework and the conciliation process
      has concluded without resolution, the Market Participant cannot, merely by
      expressing its disagreement with the claim, elect not to participate in the
      arbitral process.


26.   The provision, however, cannot be read as conferring jurisdiction where the
      Master Circular itself excludes the dispute from the ODR framework or
      where there is a patent and demonstrable absence of jurisdiction. The
      obligation to participate necessarily operates within the four corners of the




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      Master Circular. This distinction is material. Participation in arbitration does
      not, by itself, amount to an admission of the claim, nor does it necessarily
      constitute a waiver of a legally sustainable objection to jurisdiction,
      limitation, maintainability, locus or arbitrability. Those objections may be
      urged before the arbitral forum and must be considered in accordance with
      law. In other words, the mandatory character of paragraph 20(b) does not
      render every objection raised by a Market Participant incapable of
      consideration. What it does, is prevent the Market Participant from
      unilaterally bringing the ODR process to an end merely because it disputes
      the claim.


27.   In the present case, the Petitioner seeks to place before this Court, at the
      threshold, a series of objections which go substantially to the
      maintainability and merits of the Complainant’s claim. The Petitioner relies
      upon the considerable lapse of time, the previous complaints, the alleged
      absence of locus, the alleged absence of a valid transfer in favour of the
      Complainant and the nature of the relief claimed. These are undoubtedly
      matters which the Petitioner is entitled to raise but before the appropriate
      arbitral forum. Merely the fact that an objection is substantial does not, by
      itself, convert it into a jurisdictional bar warranting exercise of writ
      jurisdiction.


28.   The same consideration applies to the submission founded upon repeated
      complaints. We do not, at this stage, express any opinion on whether the
      earlier proceedings operate as res judicata, constitute an abuse of process, or
      otherwise bar the present claim. Those questions would require examination
      of the nature of each earlier proceeding, the orders passed therein, the
      parties thereto, the reliefs claimed and the basis on which the complaints



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      were disposed of. It would neither be appropriate nor desirable for this
      Court, in the present proceedings, to undertake such an adjudication when
      the regulatory framework itself provides for an arbitral forum.


29.   The Petitioner’s grievance that the Complainant has approached several
      authorities on the same subject cannot, however, be brushed aside. Repeated
      invocation of a statutory or regulatory dispute-resolution mechanism cannot
      be permitted to become a means of indefinitely reopening concluded
      proceedings. But whether that principle applies on the facts of the present
      case, and what consequence should follow from the earlier proceedings, are
      matters which can appropriately be placed before the arbitral forum.


30.   We also find no merit, at this stage, in the submission that the mere age of
      the underlying transaction renders the present arbitral proceedings non-est.
      The Master Circular itself contains a specific provision concerning
      limitation. Whether the Complainant’s claim satisfies that requirement is
      therefore a matter which can be tested by applying paragraph 14 to the facts
      of the claim. The fact that the underlying transaction dates back to 1989
      does not, by itself, permit this Court to dispense with the adjudicatory
      process contemplated by the Master Circular.


31.   The submission regarding locus stands on substantially the same footing.
      The Petitioner contends that the Complainant is not the registered
      shareholder and has not produced any valid instrument establishing his
      entitlement to assert a claim in respect of the Base Shares or Bonus Shares.
      The Complainant, on the other hand, asserts a contrary entitlement. This is a
      disputed question going to the maintainability and substantive basis of the
      claim. It cannot, in our view, be conclusively determined in the present writ



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      proceedings merely on the basis of the Petitioner’s assertion.


32.   We are equally unable to accept the submission that the nature of the
      grievance, by itself, takes the dispute outside the ODR framework. The
      Master Circular expressly contemplates disputes between investors/clients
      and listed companies and specified intermediaries or regulated entities,
      including disputes concerning services rendered in the securities market.
      Whether the particular relief claimed by the Complainant falls within that
      regulatory framework is, once again, a matter to be considered having
      regard to the precise pleadings and nature of the claim.


33.   We therefore return to the Petitioner’s principal objection concerning MSE.
      The mere fact that the Petitioner’s securities are not listed on MSE is not, in
      isolation, sufficient to determine the issue. What is required to be examined
      is whether, having regard to paragraph 16(a) of the Master Circular, MSE
      was competent to administer the reference in the particular circumstances of
      the present case. The material before us indicates that the complaint was
      allotted to MSE through the ODR Portal under the allocation mechanism
      established by SEBI and that the matter thereafter proceeded through
      conciliation. The Conciliation Officer also recorded his finding on
      limitation before the matter proceeded to the arbitral stage.


34.   We are not persuaded, in the facts before us, that the allocation of the
      complaint to MSE constitutes such a patent and demonstrable absence of
      authority as would justify this Court in preventing the arbitral process at the
      threshold. This conclusion, however, is confined to the exercise of writ
      jurisdiction and shall not preclude the Petitioner from raising before the
      arbitral forum its objection that the reference was not maintainable before



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                                                                             ITC vs. MSE & Ors.




      an ODR Institution empaneled by MSE having regard to paragraph 16 of
      the Master Circular.


35.   We make it clear that we have not adjudicated upon the Petitioner’s
      objections on limitation, locus, maintainability, res judicata, abuse of
      process or the substantive entitlement asserted by the Complainant. All such
      objections remain open to the Petitioner and may be urged before the
      arbitral forum in accordance with law.


36.   The Petitioner’s contention that it ought not to be compelled to participate
      because, according to it, the complaint is frivolous also cannot be accepted
      as a ground for interdiction of the proceedings. The Master Circular does
      not confer upon a Market Participant a unilateral power to declare a
      complaint frivolous and, on that basis, withdraw from the ODR mechanism.
      If the Petitioner contends that the complaint is barred, repetitive, not
      maintainable or otherwise liable to be rejected, those objections may be
      placed before the arbitral forum.


37.   We are therefore of the view that the impugned communications dated 24th
      October 2024 and 26th November 2024 cannot, on the material presently
      before us, be characterized as ex facie void or without authority, so as to
      warrant their quashing in exercise of writ jurisdiction. We reiterate that the
      Petitioner’s objections are not being rejected on their merits, they are being
      left open to be raised before the forum competent to consider them within
      the ODR framework.


38.   In view of the above, the Petitioner shall comply with the applicable
      requirements communicated by Respondent Nos. 1 and 3, including



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                                Judgment dated 21st August 2026
                                                                                                                                WP/694/2025
                                                                                                                          ITC vs. MSE & Ors.




                                    payment of the applicable arbitration fees, within 14 days from the date of
                                    uploading of this order. Such compliance shall be without prejudice to the
                                    Petitioner’s right to raise all objections available to it in law, including
                                    objections   concerning         jurisdiction,                 allocation,      limitation,     locus,
                                    maintainability, res judicata, abuse of process and arbitrability. Upon such
                                    compliance, Respondent Nos. 1 and 3 shall proceed with the arbitration in
                                    accordance with the Master Circular and the applicable rules and procedure
                                    governing the ODR mechanism.


                         39.        For the reasons set out above, the present Writ Petition is dismissed. It is
                                    once again clarified that no opinion is expressed on the merits of the
                                    Complainant’s claim or on any of the objections raised by the Petitioner, all
                                    of which are left open for consideration by the appropriate forum in
                                    accordance with law. There shall be no order as to costs.




                                  ( FARHAN P. DUBASH, J. )                                                ( R. I. CHAGLA J. )


                         Shubham Gadhavepatil



             Digitally signed
             by SHUBHAM
SHUBHAM      SHESHRAO
SHESHRAO     GADHAVEPATIL
GADHAVEPATIL Date:
             2026.08.21
             17:59:53 +0530




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                                                             Judgment dated 21st August 2026


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