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Supreme Court of India

KANDIMALLA RAGHAVAIAH & CO.versusNATIONAL INSURANCE CO. & ANR.

Citation
2009 INSC 901
Decided
10 July 2009
Disposal
Dismissed

Holding

A complaint under the Consumer Protection Act is barred if not filed within two years from the date the cause of action accrues, which in a fire insurance case is the date of the fire, and the insurer’s refusal to issue claim forms does not extend the limitation period.

Summary

The appellant, a tobacco business, took a fire insurance policy for stock stored in a godown which was destroyed by fire on 22-23 March 1988. Although the insurer and the bank were notified, the appellant did not lodge a claim until 1992 and only sought claim forms, which the insurer refused, citing the claim as time‑barred. A complaint alleging deficiency in service was filed before the National Consumer Disputes Redressal Commission in October 1997, but the Commission dismissed it as barred by the two‑year limitation under Section 24A of the Consumer Protection Act, 1986. The appellant appealed, arguing that the cause of action should be deemed to arise when the bank filed its claim in July 1988 and that the insurer’s refusal should extend the limitation period. The Supreme Court held that the cause of action accrued on the date of the fire, that the two‑year limitation began on 23 March 1988, and that no extension is permissible; consequently, the complaint was time‑barred. The appeal was dismissed with costs.

Issues considered

  • Whether a complaint under the Consumer Protection Act is barred by limitation under Section 24A when filed after the two‑year period.
  • When does the cause of action accrue in a fire insurance claim for the purpose of limitation.
  • Whether the delay in filing the complaint can be condoned under Section 24A.
  • Whether the bank’s claim on behalf of the appellant affects the limitation period.

Legislation cited

Subjects

Consumer Protection ActSection 24ALimitation periodCause of actionFire insuranceTime‑barred complaintClaim formsJoint policy

Judgment

                   . [2009] 10 S.C.R. 870


A              KANDIMALLA RAGHAVAIAH & CO.
                                 v.
               NATIONAL INSURANCE CO. & ANR.
                 (Civil Appeal No. 4962 of 2002)
                          JULY 10, 2009
B
               [D.K. JAIN AND R.M. LODHA, JJ.]

       Consumer Protection Act, 1986- s.24A - Held: Bars any
  fora set up under the Act, from admitting a complaint, unless
C the complaint is filed within two years from the date on which
  the cause of action arose - On facts, fire policy taken in
  respect of tobacco lying in godown - Fire took place in the
  godown in 1988 - Complaint filed in 1997, was clearly time
  barred - Limitation.
D
       Cause of action - Meaning of - Explained.

       The appellant firm was in the business of tobacco.
  On 4.12.1987, the appellant took out a Fire Policy in
E respect of tobacco lying in the godowns with the
  respondent insurance company for the period 4.12.1987
  to 3.4.1988. On 8.3.1988, appellant obtained loan from
  respondent bank by hypothecating the tobacco stored in
  the godowns. On 22.3.1988, fire broke out in the godowns
F allegedly due to electrical short circuit and entire stock
  of tobacco was gutted. The said fact was brought to the
  notice of the insurance company and the bank. The next
  day bank lodged an FIR against appellant for intentionally
  setting on fire the stock in order to lay false claim for loss
G of stocks. However after trial appellant was acquitted. On
  14.7.1988, the bank filed claim with insurance company
  but did not pursue the claim. On 6.11.1992, appellant
  asked for claim form from the insurance company.
  Appellant did not receive any response and on 26.10.1995

H                               870
                KANDIMALLA RAGHAVAIAH & CO. v. NATIONAL                871
                         INSURANCE CO. & ANR.

              issued legal notice to insurance company. On 4.1.1996, A
              appellant again asked for claim forms. On 21.3.1996,
              insurance company replied to the legal notice denying
              the fact of fire and refused to issue the claim form on the
              ground that claim was time barred.
                                                                          B
                   On 21.10.1997, appellant filed complaints before the
              Commission, which were dismissed as time barred.
              Hence the appeal.

                   Dismissing the appeal, the Court
                                                                              c
                   HELD : 1. Section 24-A of the Consumer Protection
              Act bars any fora set up under the Act, from admitting a
              complaint, unless the complaint is filed within two years
              from the date on which the cause of action has arisen.
         \-   The provision expressly casts a duty on the Commission, D
              admitting a complaint, to dismiss a complaint unless the
              complainant satisfies the District Forum, the State
              Commission or National Commission, as the case may
              be, that the complainant had sufficient cause for not filing
              the complaint within the period of two years from the date E
              on which the cause of action had arisen. [Para 11) [878-
              8-C]
cl
 (

     ~
                  State Bank of India v. B.S. Agricultural Industries JT
              (2009) 4 SC 191, relied on.
                                                                              F
                   2. The term "cause of action" is neither defined in the
              Act nor in the Code of Civil Procedure, 1908 but is of wide
              import. It has different meanings in different contexts, that
              is when used in the context of territorial jurisdiction or
              limitation or the accrual of right to sue. Generally, it is G
              described as "bundle of facts", which if proved or
              admitted entitle the plaintiff to the relief prayed for. Pithily
              stated, "cause of action" means the cause of action for
              which the suit is brought. "Cause of action" is cause of
                                                                         .I .
                                                                               H
    872     SUPREME COURT REPORTS             [2009] 10 S.C.R.


A action which gives occasion for and forms the
    foundation of the suit. In the context of limitation with
    reference to a fire insurance policy, undoubtedly, the date
    of accrual of cause of action has to be the date on which
    the fire breaks out. (Para 13) [879-C-E]
B
         Sidramappa v. Rajashetty & Ors. (1970) 1 SCC 186,
    relied on.
                                                                  •
       3. It is clear from the correspondence between the
  appellant and the Insurance Company that cause of
c action in respect of the special insurance policy arose on
  22nd I 23rd March, 1988, when fire in the godown took
  place damaging the tobacco stocks hypothecated with
  the Bank in whose account the policy had been taken by
  the appellant. Thus, the limitation for the purpose of
D Section 24A of the Act began to run from 23rd March,            'i

  1988 and therefore, the complaint before the Commission
  against the Insurance Company for deficiency in service,
  whether for non issue of claim forms or for not
  processing the claim under the policy, ought to have
E been filed within two years thereof. The complaint was
  in fact filed on or after 24th October, 1997, which was
  clearly barred by time. In the complaint before the
  Commission, though there was an averment that the
  Bank had not disclosed to the appellant whether any
F amount had been received by them from the Insurance
  Company against the claim preferred on 14th July, 1988,
  but appellant's categorical stand therein was that it was
  because of the pendency of the criminal litigation that
  they could not make a claim in respect of the policy for
G the loss suffered and time and again they had been
  requesting the Insurance Company to send the claim
  forms, which request was not acceded to by the
  Insurance Company, and it shows that the appellant was
  not depending on the claim stated to have been made by
H
       KANDIMALLA RAGHAVAIAH & CO. v. NATIONAL            873
                INSURANCE CO. & ANR.

"   the Bank with the Insurance Company. [Para 18] [882-F- A
    H; 883-A-D]

          4. The finding by the Commission that the filing of
     claim by the Bank on 14th July, 1988, would not have, in
     any way, helped the appellant was correct. On their own B
     showing, for the first time, only on 6th November, 1992
     and then again on 26th October, 1995, the appellant had
     requested the Insurance Company to issue claim form to
     enable them to prefer a claim which request was declined
     by the Insurance Company on 21st March, 1996. By no c
     stretch of imagination, it can be said that Insurance
    Company's reply dated 21st March, 1996 to the legal
     notice dated 4th January, 1996, declining to issue the
    forms for preferring a claim after a lapse of more than four
     years of the date of fire, resulted in extending the period D
    of limitation for the purpose of Section 24A of the Act.
    The complaint filed on 24th October, 1997 and that too
    without an application for condonation of delay was
    manifestly barred by limitation and the Commission was
    justified in dismissing it on that short ground. [Para 19)
                                                                 E
    [883-D-H; 884-A)

                       Case Law Reference:
        JT (2009) 4 SC 191        relied on          Para 12
        (1970) 1 sec 186          relied on          Para 13    F

        CIVIL APPELLATE JURISDICTION : Civil Appeal No.
    4962 of 2002.

         From the Judgment & Order dated 17.4.2002 of the G
    National Consumer Disputes Redressal Commission at New
    Delhi in O.P. No. 248 of 1997.

        P.S. Narasimha, A.V. Rao, Prabhakar Parnam,
    Venkateswara Rao Anumolu for the Appellants.
                                                                H
    874       SUPREME COURT REPORTS                 [2009) 10 S.C.R.


A      Ajay Kumar Misra, M.K. Dua, Kishore Rawat, Anuradha
    Dueby Mishra, Vikram, Himanshu Munshi for the Respondents.

          The Judgment of the Court was delivered by

         D.K. JAIN, J. 1. Challenge in this Appeal under Section
B   23 of the Consumer Protection Act, 1986 ("the Act", for short)
    is to a common judgment and order dated 17th April, 2002,
    passed by the National Consumer Disputes Redressal
    Commission, ("the Commission", for short) in Original Petitions
    No. 97 of 1996 and 248of1997, whereby the Commission has
C   dismissed appellant's two complaints alleging deficiency in
    service against two different insurance companies on account
    of non-settlement of insurance claims made by the appellant,
    on the ground that both the complaints were barred by limitation
    under Section 24A of the Act.
D
          2. The salient facts giving rise to the appeal are as follows:

         The appellant firm was engaged in the business of tobacco
    at Chelakaluripet, Guntur District, Andhra Pradesh. They
E   constructed godowns in the premises of M/s Kandimalla
    Venkateswarlu at Padripuram, in the same district for storage
    of tobacco. On 4th December, 1987 the appellant took out a
    Fire Policy 'C' with the National Insurance Company -
    Respondent No.1 in this appeal (subject matter of O.P. No. 248
F   of 1997), in the account of the Indian Bank - Respondent No.2
    herein, against loss or damage by fire etc. for a period of 4
    months from 4th December, 1987 to 3rd April, 1988 for a sum
    of Rs.1,35,000/- and paid a premium of Rs.17,634/-. On 8th
    March, 1988 the appellant obtained loan from Respondent No.2
G   -Indian Bank by hypothecating the tobacco stored in the
    godowns. In the intervening night between 22nd and 23rd
    March, 1988 a fire broke out in the godowns, allegedly due to
    electrical short circuit and the entire stock of tobacco was
    gutted. The appellant reported the matter to the present
H   contesting parties, i.e., both the Insurance Company and the
 -               KANDIMALLA RAGHAVAIAH & CO. v. NATIONAL
                    INSURANCE.CO. & ANR. [D.K. JAIN, J.]
                                                                          875

          >
              I Bank. On 24th March, 1988 a Surveyor was appointed by            A
                Respondent No.1 - Insurance Company, who submitted his
                report on 2nd April, 1988.

                     3. However, it appears that on 23rd March, 1988 i.e., the
               date of the incident, Respondent No.2 - the Bank lodged First
                                                                                  B
               Information Report (FIR) against the appellant firm and its
               partners resulting in filing of Criminal Case No.72 of 1988
               against them under Sections 380, 420, 423, 436, 457, 484
               mad with Section 120 (B) of the Indian Penal Code (IPC), inter
               alia, alleging that they had intentionally set fire to the tobacco
               stocks with a view to lay a false claim for loss of stocks. After
                                                                                  c
               the trial, the accused were acquitted by the Sessions Judge,
               Narasaraopet on 22nd August, 1991. Appeal filed by the Bank
               against order of acquittal was dismissed by the High Court on
               5th September, 1992.
                                                                                  D
                     4. In the meanwhile, on 14th July, 1988, Respondent No.2
              - the Bank preferred a claim (subject matter of the present
              appeal) with Respondent No.1 - the Insurance Company for
              an amount of Rs.1,32,85, 760/-. It seems that the Bank did not
              pursue the claim. On 6th November, 1992, the appe!!ant asked E
              for the claim form from the Insurance Company - Respondent
              No.1. Having,failed to get any response, on 26th October, 1995
      ~
              issued a legal notice to Respondent No.1. On 4th January,
""'           1996, the appellant again asked for claim forms but still there
              was no response. Ultimately, on 21st March 1996 the Insurance F
              Company replied to the legal notice, denying the factum of fire
              and refused to issue the 'claim form' on the ground that the
              claim had become time-barred.

                   5. On 21st October, 1997, the appellant filed the complaint G
              before the Commission. Before the Commission, appellant's
              case was that they had asked for the 'claim form' from the
              insurance company on 6th November, 1992, which was not
              given although Respondent No. 2 -Bank being a 'co-insured'
                                                                                H
    876      SUPREME COURT REPORTS                [2009] 10 S.C.R.

                                                                        A
                                                                                -
A had lodged a claim with the Insurance Company on 14th July,
  1988, and they were pursuing their claim with the Insurance
  Company on behalf of the appellant. Since the denial of the
  Insurance Company in honouring the claim was received on
  21st March 1996, the period of limitation to file complaint would
B commence from that date and therefore, their complaint before
  the Commission was well within time.

       6. As noted earlier, the stand of the appellant has not found    •
  favour with the Commission. The Commission has observed
  that the cause of action occurred on the intervening night
c between 22nd/23rd March, 1988 when the fire broke out but
  the complaint was filed only in the year 1997. The first action
  by the appellant was in November 1992 i.e., after a gap of 4Y:!
  years, when the appellant asked for the claim form. The
  Commission finally held that both the complaints were barred
D by limitation and therefore, could not be entertained. According
  to the Commission, cause of action could not be assumed to
  continue till the date of denial of the claim. The delay in filing
  the complaint was obvious in both the cases and there was not
  even a prayer or an application for condonation of delay. Hence
E the present appeal.

        7. Mr. P. Narasimha, learned senior counsel, appearing
  for the appellant, argued that the Commission has erred in
                                                                            ,
                                                                                F
  holding that the complaint was barred by limitation inasmuch
F as it failed to appreciate that the policy in question was a "joint
  policy" and Respondent No.2 - Bank was equally responsible
  to make a claim for the loss covered under the policy on
  account of the fire and as a matter of fact, it did lodge a claim
  with the Insurance Company as far back as on 14th July, 1988,
G but failed to pursue the same, a clear case of dereliction and
  deficiency in service towards the appellant was made out for
                                                                            .
  which they cannot be made to suffer. It was urged that at any
  rate non-responsiveness of the Respondent - Insurance
  Company towards the legal notices served upon them by both
H
             KANDIMALLA RAGHAVAIAH & CO. v. NATIONAL                    877
                INSURANCE CO. & ANR. [D.K. JAIN, J.]

          the appellant and the Bank and their repeated denial to issue         A
          the claim forms also amounted to deficiency in seNice towards
          the appellant. It was, thus, pleaded that the Commission has
          erroneously held the claim to be time-barred when the Bank as
          a joint beneficiary, had preferred the claim with Respondent
          No; 1 -Insurance Company within time on 14th July, 1988,              B
          particularly when because of false complaint by the Bank, the
          appellant could not file the complaint. It was asserted that due
          to deficiency in seNice of the Insurance Company as also the
          Bank, the appellant has suffered a loss to the tune of Rs.1.35
          crores besides facing a civil suit by the Bank for recovery of        c
          the loan, amounting to Rs.3 crores.

                8. Mr. M.K. Dua, learned counsel appearing for
           Respondent No.1 - the Insurance Company, on the other hand,
    ...   supported the decision of the Commission and submitted that
                                                                                D
          the appellant's complaint was hopelessly time barred inasmuch
          as the incident took place on 23rd March, 1988 and complaint
          was filed by the appellant in the year 1997 i.e., after a lapse of
          9 years. It was pointed out that except for intimating the
          Insurance Company about the fire incident, the appellant did
                                                                                E
          not lodge any formal claim, supported by documents as was
          required under the terms and conditions of the Policy. It was
          thus, pleaded that since no claim was made by the appellant
          in terms of the policy of insurance, the question of deficiency
          in seNice did not arise.
                                                                                F
               9. The stand of Respondent No.2 - the Bank, in the
          counter affidavit is that suit for recovery of Rs. 3. 76 crores has
          already been filed against the appellant which is now pending
          before Debt Recovery Tribunal, Vishakhapatnam and complaint
          before the Commission was by way of a counter-blast to the            G
    4f
'         said proceedings. A reference is also made to the
          correspondence exchanged between the appellant and the
          Bank from 1988 to 1999 to show that there was no deficiency
          in seNice on their part.
                                                                                H
    878       SUPREME COURT REPORTS                 [2009] 10 S.C.R.


A        10. Thus, the short question for consideration is whether
    on facts at hand, the Commission was correct in law in                    .....
    dismissing the Complaint preferred by the appellant as barred
    by limitation?

B        11. Section 24A of the Act bars any fora set up under the
    Act, from admitting a complaint, unless the complaint is filed
    within two years from the date on which the cause of action has
    arisen. The provision expressly casts a duty on the
    Commission, admitting a complaint, to dismiss a complaint
c   unless the complainant satisfies the District Forum, the State
    Commission or National Commission, as the case may be, that
    the complainant had sufficient cause for not filing the complaint
    within the period of two years from the date on which the cause
    of action had arisen.
                                                                          +
D       12. Recently, in State Bank of India Vs. B.S. Agricultural
    Industries (1)1, this Court, while dealing with the same provision,
    has Held:

          "8. It would be seen from the aforesaid provision that it is
E         peremptory in nature and requires consumer forum to see
          before it admits the complaint that it has been filed within
          two years from the date of accrual of cause of action. The
          consumer forum, however, for the reasons to be recorded         ,
          in writing may condone the delay in filing the complaint if
F         sufficient cause is shown. The expression, 'shall not admit
          a complaint' occurring in Section 24A is sort of a
          legislative command to the consumer forum to examine on
          its own whether the complaint has been filed within
          limitation period prescribed thereunder.· As a matter of law,
G         the consumer forum must deal with the complaint on merits
          only if the complaint has been filed within two years from
          the date of accrual of cause of action and if beyond the
          said period, the sufficient cause has been shown and

H 1. JT 2009 (4) SC 191.
          ""

               KANDIMALLA RAGHAVAIAH & CO. v. NATIONAL                  879
                  INSURANCE CO. & ANR. [D.K. JAIN, J.]
                dele:ay condoned for the reasons recorded in writing. In A
..              other words, it is the duty of the consumer forum to take
                notice of Section 24A and give effect to it. If the complaint
                is barred by time and yet, the consumer forum decides the
                complaint on merits, the forum would be committing an
                illegality and, therefore, the aggrieved party would be B
                entitled to have such order set aside." [Also see: Union
                of India & Anr. Vs. British India Corporation Ltd. & Ors. 2
     \
                and Haryana Urban Development Authority Vs. B.K.
                Sooc:fl.]
                                                                                c
               13. The term "cau?e of action" is neither defined in the Act
         nor in the Code of Civil Procedure, 1908 but is of wide import.
         It has different meanings in different contexts, that is when used
         in the context of territorial jurisdiction or limitation or the accrual
     ~
         of right to sue. Generally, it is described as "bundle of facts", D
         which if proved or admitted entitle the plaintiff to the relief
         prayed for. Pithily stated, "cause of action" means the cause
         of action for which the suit is brought. "Cause of action" is cause
         of action which gives occasion for and forms the foundation of
         the suit. (See: Sidramappa Vs. Rajashetty & On:. 4 ). In the
                                                                                 E
         context of limitation with reference to a fire insurance policy,
         undoubtedly, the date of accrual of cause of action has to be
         the date on which the fire breaks out.

                14. In the case before us, as already noted, fire in the
         tobacco godown took place on 22nd/ 23rd March, 1988 and F
         the Bank, in whose favour the stocks had been hypothecated,
         was informed about it by the appellant on 23rd March, 1988
         itself. Insofar as the appellant is concerned, the matter rested
         there till 6th November, 1992, when for the first time, the
         appellant addressed the following letter to the Insurance G
~.
     1   Company.

         2.    (2003) g sec 5o.
         3.    (2006) 1 sec 164.
         4.    (1970) 1 sec 1a6.                                               H
    880          SUPREME COURT REPORTS             [2009] 10 S.C.R.


A         "To
          The Brar.ch Manager,
          National Insurance Company Limited,
          Chilakaluripet.
          Sir,
B
                We did business in tobacco in the name and style
          of Messrs. Kandimalla Raghavaiah and Company. Our
          stock belonging to 1983-84 crop was kept in a key loan
          to Indian Bank was insured with your Company.
C         Subsequently, a fire accident occurred in the month of
          March, 1988 in the premises of the Company and the
          entire stock insured was gutted in the fire.

                As the said stock was gutted in the fire accident and
          the same was insured, we would like to make a claim with       •
D
          regard to the loss insured by us due to the fire accident.

               So, you are hereby requested to give the claim
          forms thereby enabling us to make a claim for the loss
          occurred due to tl1e fire accident.
E
                 Our request may kindly be considered forthwith".

                                        (emphasis supplied by us)
                                                                         f


       15. It is manifest from the letter that till that date the
F appellant had not made any claim whatsoever with the
  Insurance Company for the loss suffered in the fire on 23rd
  March, 1988. As a matter of fact, only on 6th November, 1992
  they, for the first time, asked for supply of "claim forms" in order
  to prefer a claim. By that time period of limitation for the
G purpose of Section 24A of the Act had expired. Further, even
  thereafter, everything was quiet at both ends till 16th August,        . -
  1995 when the respondent - Bank, seemingly on the request
  of the appellant, confirmed to the appellant that they had

H
               KANDIMALLA RAGHAVAIAH & CO. v. NATIONAL                    881
                  INSURANCE CO. & ANR. [D.K. JAIN, J.]

    ;
            preferred claim for the loss on 14th July, 1988 (Annexure P-7).      A
            On 26th October, 1995, the appellant got a leg1I notice issued
•           to the Insurance Company - Respondent No.1, narrating
            sequence of events leading to their prosecution at the instance
            of the Bank and their ultimate acquittal and dismissal of Bank's
            appeal in the year 1992. The relevant portion of the legal notice    B
            reads as follows:

                  "5.   And that thereafter my client addressed several
        '               letters to the authorities of National Insurance
                        Company with a request to send the claim forms           c
                        to enable my client to prefer claim under the policy.

                  6.    And that in spite of repeated requests neglecting
                        the customary· services fail.ed to attend and did not
                        send the claim form on request."
                                                                                 0
                 16. The legal notice was followed by yet another legal
            notice dated 4th January, 1996 which was also on similar lines.
            Vide reply dated 21st March, 1996 to the legal notice, the
            Insurance Company refuted the .c!aim made by the appellant.
            For the sake of ready reference, the material portion of the reply   E
            by the Insurance Company is extracted below:

                "From the material available and from the information
                secured, it became evident that your client, unable to
                dispose of the old stocks, unable to discharge the
                                                                               F
                mounting debt to Indian Bank, resorted to mischievous and
                criminal acts i.e. shifting the tobacco stocks from their
                godowns and intentionally set fire to the tobacco stocks
                after substitution by inferior quality tobacco either wholly
                or in part with a view to lay a false claim for loss of the
                                                                               G
                stocks against my clients. The various methods and acts
    '{          indulged in by your clients constitute a flagrant violation of
                the terms and conditions of the policy. Probably realizing
                that the acts and methods adopted by them, as stated
                                                       •                         H
    882       SUPREME COURT REPORTS                [2009] 10 S.C.R.


A         above, constitute flagrant violation of the terms and
          conditions, your clients have given quietus to the matter by
          keeping quiet all these years. Your client is totally              ..
          disentitled for any claim for alleged loss against my client
          under policy obtained from them. The claim for loss
8         alleged to have been sustained by your client, after a
          lapse of seven years is totally barred by /imitation and
          is futile in any respect. Under these circumstances,
          sending claim forms to your clients as requested in your
          notice does not arise.
c         My clients further state that in case your client sustained
          any loss in the year 1988 under the scope of the policy,
          your client should have established such loss alleged to
          have been sustained thereon and pursued (sic) the
          matter well within time to enable my clients to act
D                                                                        •
          appropriately instead of asking for issuance of claim form
          at such a belated stage."

                                                (Emphasis sup~lied)

E        17. Although it is not clear from the record as to when the
    said reply was received by the appellant, but the complaint by
    the appellant seems to have been filed before the Commission
    on or after 24th October, 1997.
                                                                         •
       18. It is, therefore, clear from the aforenoted
F
  correspondence between the appellant and the Insurance
  Company that cause of action in respect of the special
  insurance policy arose on 22nd/ 23rd March, 1988, when fire
  in the godown took place damaging the tobacco stocks
  hypothecated with the Bank in whose account the policy had
G
  been taken by the appellant. Thus, the limitation for the purpose
  of Section 24A of the Act began to run from 23rd March, 1988
  and therefore, the complaint before the Commission against
  the Insurance Company for deficiency in service, whether for

H
/             KANDIMALLA RAGHAVAIAH & CO. v. NATIONAL                  883
                 INSURANCE CO. & ANR. [D.K. JAIN, J.]

           non issue of claim forms or for not processing the claim under A
           the policy, ought to have been filed within two years thereof. As
           noticed above, the complaint was in fact filed on or after 24th
           October, 1997, which was clearly barred by time. It is pertinent
           to note that in the complaint before the Commission, though
           there was an averment that the Bank had not disclosed to the B
           appellant whether any amount had been received by them from
           the Insurance Company against the claim preferred on 14th July,
    _..,
           1988, but appellant's categorical stand therein was that it was
           because of the p.Jndency of the criminal litigation that they could
           not make a claim in respect of the policy for the loss suffered C
           and time and again they had been requesting the Insurance
           Company to send the claim forms, which request was not
           acceded to by the Insurance Company, and it shows that the
           appellant was not depending on the claim stated to have been
           made by the Bank with the Insurance Company.                        D

                 19. A bare reading of the impugned order shows that all
           these factual aspects have been duly taken into consideration
           by the Commission and we are in complete agreement with the
           finding by the Commission that the filing of claim u/ the Bank E
           on 14th July, 1988, would not have, in any way, helped the
           appellant. On their own showing, for the first time, only on 6th
           November, 1992 and then again on 26th October, 1995, the
           appellant had requested the Insurance Company to issue claim
           form to enable them to prefer a claim which request was F
           declined by the Insurance Company on 21st March, 1996. By
           no stretch of imagination, it can be said that Insurance
           Company's reply dated 21st March, 1996 to the legal notice
           dated 4th January, 1996, declining to issue the forms for
           preferring a claim after a lapse of more than four years of the G
           date of fire, resulted in extending the period of limitation for the
           purpose of Section 24A of the Act. We have no hesitation in
           holding that the complaint filed on 24th October, 1997 and that
           too without an application for condonation of delay was
                                                                              H
   884      SUPREME COURT REPORTS               (2009] 10 S.C.R.


A manifestly barred by limitation and the Commission was             .
  iustified in dismissing it on that short ground.

        20. For the foregoing reasons, we do not find any merit in
   this appeal. It is dismissed accordingly with costs.
B D.G.                                        Appeal dismissed.




                                                                     •


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