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Supreme Court of India

LUDHIANA IMPROVEMENT TRUST, LUDHIANA & ANR.versusSHAKTI CO-OPERATIVE HOUSE BUILDING SOCIETY LTD.

Citation
2009 INSC 484
Decided
13 April 2009
Disposal
Appeal(s) allowed

Holding

Non‑delivery of an alternative plot does not amount to an "unfair trade practice" within the meaning of Section 2(r) of the Consumer Protection Act, 1986.

Summary

The Ludhiana Improvement Trust (Trust) had initiated a Model Town Extension Scheme that involved acquiring land from several co‑operative societies, including Shakti Co‑operative House Building Society (Society). The land of the societies was later exempted from acquisition under Section 56 of the Punjab Town Improvement Act, 1922. The Trust subsequently allotted plots to the societies but failed to provide an alternative plot for Plot No. 32, which was subject to a civil suit and owned by a third party. The Society filed a complaint before the consumer fora, which held that the Trust’s refusal to allot an alternative plot amounted to an "unfair trade practice" under Section 2(r) of the Consumer Protection Act, 1986. On appeal, the Supreme Court held that the Trust had no contractual obligation to allot plots after the exemption, that the Society was not a consumer for the purpose of the Act, and that a finding of unfair trade practice requires cogent material, not mere inference. Consequently, the Court allowed the appeal and set aside the orders of the consumer tribunals.

Issues considered

  • Whether the Trust’s failure to allot an alternative plot to the Society constitutes an "unfair trade practice" under Section 2(r) of the Consumer Protection Act, 1986.
  • Whether the Society qualifies as a "consumer" within the meaning of Section 2(1)(d) of the Consumer Protection Act, 1986.
  • Whether the Trust was contractually obligated to allot plots to the Society after the land was exempted from acquisition under Section 56 of the Punjab Town Improvement Act, 1922.

Legislation cited

Subjects

unfair trade practiceconsumer protectionland acquisitionco‑operative societyplot allotmentburden of proofPunjab Town Improvement Act

Judgment

                                                                                '
                           [2009] 6 S.C.R. 12

A    LUDHIANA IMPROVEMENT TRUST, LUDHIANA & ANR.
                                     V.
      SHAKTI CO-OPERATIVE HOUSE BUILDING SOCIETY
                             LTD.
               (Civil Appeal No. 1866 of 2002)
B                           APRIL 13, 2009
                 [D.K. JAIN AND R.M. LODHA, JJ.]                           ..
         Consumer Protection Act, 1986 :
c
        s. 2(r) - Unfair trade practice - Scope of- Held: A finding
    of unfair trade practice should be supported by cogent
    material - Inferential finding is npt sufficient to attract s. 2(r).

         Unfair trade practice - Land belonging to co-operative
D Societies - Acquisition of by Trust - On condition to allot plots
  to the Co··operative Societies - Abandonment of acquisition
  - Later Trust allotting the plots as a condition of acquisition,
  except one plot - Society asking for allotment of alternative
  plot in lieu of the one. plot - Complaint before consumer forum
E - allowed and affinned by appellate fora - On appeal, Held:
  Non allotment of alternative plot does not amount to unfair
  trade practice - Punjab Town Improvement Act, 1922- s. 56.

        Words and Phrases - 'Unfair trade practice' - Meaning
F of, in the context of Consumer Protection Act, 1986.
       Appellant-Trust, pursuant to formulation of a Model
  Town Extension Scheme, initiated land acquisition
  proceedings. Lands owned by co-operative societies,
  including the land owned by respondent co-operative
G society, were notified as part of the land proposed to be
  acquired. Before passing of the award, by Government
  notification land belonging to certain societies, including
  respondent-Society, were exempted from acquisition.
  Thereafter, respondent-Society requested the Trust to
H                             12
              LUDHIANA IMPROVEMENT TRUST v. SHAKTI                   13
                 CO-OP. HOUSE BUil. SOCIETY LTD.
·'°'       @!lgt plots to their members as certain portions of their A
           land were under encroachment, and the same was
           denied. After new Chairman of the Trust assumed the
           office, the ploto wore allotted to the reapondont·Socloty
           except one plot (plot No. 32) because tho same was
           declared to be belonging to third party by court decroo. B
           Respondent requested the Trust to allot alternative plot
           In lieu of plot No. 32. As there was no response to that,
 ,,        respondent filed a compliant before consumer forum.
           Distri.ct forum allowed the complaint and directed the
           ~~pellant-Trust to allot alternative plot. The order was
                                                                     c
           affirmed by State Consumer Commission as well as
           National Consumer Commission. Hence the present
           appeal.

               Allowing the appeal, the Court
                                                                            D
                HELO: _1. Non-delivery of a plot In lieu of Plot No. 32
           by the appellanf:.Trust to the respondent-Society does not
           amount to 11 unfair trade practice" within the meaning of
           Section 2 (r) of Consumer Protection Act, 1986. [Para 11)
           [21·G-H; 22·A]                                                   E
                2. The definition of the term 'unfair trade practice' has
           been specifically provided In Section 2 (r) of Consumer
       ~
           Protection Act. Any trade practice which Is adopted for
           the purpose of promoting the sale, use or supply of any
           goods or for the provision of any service, by adopting           F
           any unfair method or unfair or deceptive practice has to
           be treated as "unfair trade practice" for which an action
           under the provisions of the Act would lie, provided, the
           complainant is able to establish that he is a consumer
           within the meaning of Section 2(1)(d) of the Act. [Para 12)      G
           [22-B; 22·0-E]
               Mis Lakhanpal National Ltd. v. M.R. T.P. Commission
           and Anr. (1989) 3 sec 251, relied on.
                                                                            H
    14      SUPREME COURT REPORTS               [2009] 6 S.C.R.
                                                                       ..
A       3. It is true that the Consumer Protection Act being a
   benevolent piece of legislation intended to protect the
   consumers from exploitation, the provisions thereof
   should receive a liberal construction; technicalities
   should be E!schewed and grievances of the consumers
B deserve to be redressed expeditiously. Yet, the power
   exercised by the three consumer fora for redressal of
   consumer complaints being quasi-judicial in nature, they
   are required to take into consideration all the relevant
   factors and the material brought on record by both the
C parties. The averments in the complaint by the consumer
  cannot be taken as a Gospel truth. To support a finding
  of "unfair trade practice", there has to be some cogent
  .material before the Commission and any inferential
  finding is not sufficient to attract Section 2 (r) of the Act.
  The burden of proof, the nature of proof and adequacy
D thereof depends upon the facts and circumstances of
  each case. [Para 16) [23-F-H; 24-A-B]

         4. It is manifest from the orders of the State and
     District Forum that both the fora have proceeded on the
E   assumption that there was an obligation on the part of
    the appellant to develop and deliver possession of 151
    plots, including Plot No. 32, to the respondent. Their
    presumption was based on letter dated 23rd October,            )
    1990 from appellant to the respondent, communicating
F   delivery of possession of 151 plots which included Plot
    No. 32 also. They failed to appreciate that on passing of
    order by the State Government u/s. 56 of the Punjab Town
    Improvement Act, 1922, the acquisition proceedings in
    respect of respondent's land stood abandoned and it
G   reverted back to the respondent on fulfillment of certain
    conditions, enumerated in appellant's letter dated 23rd
    October, 1990. The exemption notification did not
    contemplate that the appellant trust was to allot plots to
    the members of the respondent-Society, whose land had
H   been exempted from acquisition under the said
        LUDHIANA IMPROVEMENT TRUST v. SHAKTI                 15
           CO-OP. HOUSE BUil. SOCIETY LTD.
     notification. The only obligation on the appellant was to     A
     ensure that the colony of the respondent comes up in
     consonance with the overall layout plan of the scheme.
     [Para 17] [24-E-H; 25-A]

           5. Apart from the fact that Resolution No. 594, dated
                                                                   8
    . 29th August, 1990 stood annulled vide order dated 29th
      May, 1997 passed by the Department of Local
      Government, Government of Punjab, the scheme for
      development was scrapped, no evidence was led by the
      respondent to show that all the conditions stipulated in
;     letter dated 23rd October, 1990 had been complied with.      C
J     As a matter of fact, it had been highlighted in the report
      submitted by the enquiry officer that the appellant was
      under no obligation to allot plots to the societies whose
      land had been exempted because after the abandonment
      of acquisition in terms of Section 56(1) of the Punjab       D
      Town Improvement Act, 1922 they had failed to recover
      full development charges from some of the societies and
      even the members of the societies also appeared to be
      bogus. [Para 17] [25-B-E]
                                                                  E
         6. In view of the Civil Suit in respect of the land out
    of which Plot No. 32 had been carved out having been
    decreed in favour of the landowner, it was clear that the
    said piece of land did not belong to the Society, which
    could be placed at the disposal of the appellant for F
    development and yet, it seems that in connivance with the
    officials of the appellant, they succeeded in getting it
    included in their list of allotted plots with an ulterior
    motive to get a plot in lieu thereof. All these were relevant
    factors which have been ignored by all the three fora and,
    therefore, their finding that the non-delivery of Plot No. G
    32 or an alternative plot in lieu thereof amounted to "unfair
    trade practice" on the part of the appellant-Trust, cannot
    be sustained. Even the implication of abandonment of
    acquisition under Section 56 and the annulment of
                                                                   H
      16 .    SUPREME COURT REPORTS                   [2009] 8 S.C,R..

A Resolution No. 694, dated 29th Auguet, 1P$0 by the State
  Govornmant have not been taken Into oonelderatlon l:>y
  any of tho throo fora. There la no material on record to
  roturn a finding that tho appellant had Indulged In 11 unf11lr
  trade pra9tlco". [Para 17] [28·E·Hi 28·A]
B                           Case Law Reference:
          (1989) 3 sec 2s1            relied on              Para 13
      CIVIL: APPELLATE JURISOICTION : Civil Appeal No.
C 1866 of 2002.
          From· the Judgment & Order dated 22.03.2001 of the
     National Consumer Disputes Redressal Commi!ision, N~w
     Delhi in Revision Petition No. 705 of 1999.
D        Pradeep Gupta, Suresh Bharti and K.K. Mohan for the
     Appellant.::
          JagjitSingh Chhabra for the Respondent.
               'J



          The Judgment of the Court was delivered by
e:
        D.K. JAIN, J. 1. This appeal by special leave is directed
  against tlie order dated 22nd March, 2001 passed by the
  National Consumer Disputes Redressal Commission, New
  Def hi, hereinafter referred to as "the Commission" whereby the
F Revision Petition No. 705 of 1999 filed by the appellants
  against the decision of the State Consumer Disputes
  Redressal Commission, Punjab (for short "the State
  Commission") directing delivery of possession of a plot of land
  to the respondent has been dismissed.
G         2. Material facts, giving rise to the appeal are as under:
          3. In the year 1970, the appellant-Ludhiana Improvement
     Trust, Ludhiana, hereinafter referred to as "the Trust", formulated
     a scheme, styled as Model Town Extension Scheme Part II. For
H
).
               LUDHIANA IMPROVEMENT TRUST v. SHAKTI                      17
             CO-OP. HOUSE BUil. SOCIETY LTD. [O.K JAIN, J.]
     _,.
            the said purpose, proceeqings for acquisition of land in certain A
-           villages were initiated: Lands owneid by several co·operativa
            hQu$.JnQ·~ee!~U&~ Y'ere also· notified as part of the land
            proposed to be acqufred. However, before the announcement
            of awards In respect of the lands to be acquired,
            representatl~ms were niadll, by s.everal socleitles to the Trust as B
            also to the Government seeking exemption of their land from·
            acquisition. The Trust acceded to the request by some of the
           societies and recommended to the Government that the land
           of these societies be exempted from acquisition, which yv-as
           accepted by the Government. The respondent Society was also c
           amongst those societies who were granted exemption.
           Notwithstanding making of th.e awards, the Trust neither took
           possession of the land belonging to the respondent nor paid
-          any compensation. Subsequently in the year 1981-82, the
           Government also issued a notification under Section 56 of the D
           Punjab Town Improvement Act, 1922 for abandonment of
           proposal for acquisition of lands belonging'fo these societies,
           the respondent Society being one of them. The exemption was
           on certain terms and conditions with which we are not directly
           concerned in thi~ appeal.
                                                                              E

-     ..
                 4. It appears thc;it after the issue of the said exemption
           notification, the respondent Society requested the Trust to allot
           plots to their members as .large portions ·onheir land were under
           encroachment. Apparently, the request of the Society was not
           legally correct inasmuch as due to the exemption, the Society F
           remained owner of their land and the Trust was neither
           competent nor under any obligation to allot plots to them. Thus,
           the Trust did not accept the request of the Society for allotment
           of plots and till the year 1990 nothing tangible seems to have
           happened. However, when one B.D. Aggarwal took over as G
       J   Chairman of the Improvement Trust, the process for allotting
           plots to certain societies suddenly gained momentum. So much
           so, the land of one Society was exchanged with the land of
           another Society and plots were allotted even on the land
           belonging to the Trust. In the case of the respondent Society, H
    18       SUPREME COURT REPORTS                   [2009] 6 S.C.R.


A as per condition of exemption, the Society could carve out plots
  in area admeasuring upto 23,000 sq. yds. but the Trust carved
  out 154 plots in 23,800 sq. yds. Out of these, 123 plots were
  given to the Society including 25 plots in the land belonging to
  other societies and 3 plots on Trust's land. It seems that the
B Society was not satisfied with the said allotment, inasmuch as
  its stand was that the Trust, through its Chairman had taken over
  the land of the Society by acquisition and had promised to allot
  about 151 plots. Out of 151 plots the possession of one plot
  bearing No. 32, measuring 150 sq. yds situated in Model Town
c Extension Part II Block C, Dugri Road, Ludhiana, was not given
  by the Trust to the Society on the ground that a suit in respect
  of the private land, which was subject matter of Plot No. 32 had
  been filed. The said civil suit was decreed and land on which
  Plot No. 32 had been carved out was held to be belonging to
D one Gurcharan Singh. After the decree, the Society requested
  the appellant to allot alternative plot to them in lieu of Plot No.
  32.

       5. Having failed to get any response from the appellant,
  on 1st March, 1996, the Society, through its secretary filed a
E complaint before the District Consumer Disputes Redressal
  Forum ("District Forum" for short) under the Consumer
  Protection Act, 1!386 (for short "the Act") for issuing a direction
  to the appellant to allot an alternative plot in lieu of Plot No. 32.

F        6. At this juncture, it is pertinent to note that when the
    irregularities committed by the former Chairman and Executive
    Officer of the Trust came to the notice of the Government, vide
    his order dated 19th December, 1996, the Principal Secretary,
    Local C3overnment directed the Director, Local Government to
G conduct an inquiry into the affairs of the Trust. The enquiry officer
    found grave irregularities in allotment of plots by the said two
    office bearers of the appellant in connivance with the
    management of the societies. Some of the irregularities listed
    by the enquiry officer, and which have significant bearing on the
H • present appeal are extracted below.
                   LUDHIANA IMPROVEMENT TRUST v. SHAKTI                          19
                 CO-OP. HOUSE BUil. SOCIETY LTD. [D.K JAIN, J.]
         A

    •.
                   "Firstly, the Trust was under no obligation to allot plots to A
                   the societies whose land has been exempted because
                   after the abandonment of acquisition u/s 56(1 ), the
                   societies continued to be the owners of their land. The
                   notification of exemption no where states that the Trust will
                   allot plots to the societies whose land has been exempted. B
                   The only obligation placed on the Trust is to ensure that
         ...       the colony of the Society comes up in consonance with the
                   over-all lay out plan of the scheme. This colony is to come
                   up in Society's own land. Therefore, there was no need for
                   the Trust to allot plots to the societies. The fact that the c
                   Trust has deliberately taken upon itself the burden of
                   allotting plots to the various societies when it had no
                   obligation to do so clearly shows that all this had been
                   done with an ulterior motive.

                   Secondly, the Trust had no legal competence to exchange             D
                   the land of one Society with the land of another because
                   due to the exemption it was not the owner of this land.
                   However, by allotting one Society exempted land to other
                   societies, the Trust officials have made illegal allotments.
                   This situation would have not arisen, if all the plots of the       E
r                  Society had been carved out in its own land and given to
                   the Society. In that case, the Court would not have even
             1     entertained the claim of the Society that the Trust should
                   give alternative plots. Now the trust will have to fight tough
'                  legal battles to counter the illegal acts of the Trust officials.   F
                    Thirdly, there was no logical reason for allotting plots to
                   any Society in the Trust land. Instead of getting the lay out
                   plan revised Shri B.D. Aggarwal and Shri K.R. Garg, E.O.
                   allotted 54 plots measuring 8000 sq. yds. falling in Trust
                                                                                       G
                   land to some of the Co-op. Societies without taking any
                   sale money. This gifting away of valuable Trust land has
                   caused heavy financial !oss to the Trust.
                   Fourthly, the Trust officials did not bother to recover full
                   development charges from some of the societies as per               H
    20      SUPREME COURT REPORTS                    [2009] 6 S.C.R.

A        letter of allotment. Nor did they bother to execute any
         agreement for fulfillment of condition laid down for
         exemption and for vesting of the open land of the Socioty
         In the trust en per lotter of allotment. In tho absencp of this
         agroemont somo of tho ooclotloo oro axploltlng tho
B        situation and In some caseo havo evon oold off land which
         was meant to be kept vacant for parks etc.

         Fifthly, from the perusal of the affidavit filed by the members
         of the societies it appears that many of the members of
         the societies are bogus and further enquiry in to this aspect
c        will also reveal grave irregularities."

       7. It seems that thereafter criminal cases were registered
  against thEI said B.D. Aggarwal, K.R. Garg on the basis of th~
  said report. The District Forum, vide order dated 30th July,
D 1997, allowed the complaint and directed the appellant to allot
  an alternative plot in an equally developed scheme within three          _.,
  months and pay cost of Rs. 2000.

         8. Aggrieved by the said order, the appellant went In
E appeal to the State Commission. The State Commission vide
  order dated 30th July, 1997 held that though the Society was
  given the exemption, the area was developed by the Trust and
  it was then offered to the Society in the form of possession of
  151 residential plots of 150 sq. yds. each, and therefore, not           ~
F handing over a plot in lieu of Plot No.32 amounted to "unfair
  trade practice" on the part of the appellant Trust. Thus, the
  decision of the District Forum was affirmed. As noted earlier,
  the National Commission has dismissed appellant's petition on
  the ground that since both the fora below have given their verdict
G in favour of the respondent there was no ground for
  interference. Being aggrieved, the appellant-Trust and its
  Chairman are before us in this appeal.

        9. Mr. Pradeep Gupta, learned counsel appearing for the
    appellants strenuously urged that the National Commission, as
H
                     LUDHIANA IMPROVEMENT TRUST v. SHAKTI                      21
                   CO-GP. HOUSE BUil. SOCIETY LTD. [D.K JAIN, J.]
     "           also the State and District Forums erred in relying on appellant's A
-,
                 letter dated 23rd October, 1990, whereunder 151 plots were
                 purportedly offered to the respondent for further allotment to its
                 bona. fide members. The said offer was pursuant to and in
                 furtherance of the Government Notification No. 747, dated 7th
                 October, 1982 which was adopted by the Trust vide Resolution· B
                 No. 594, dated 29th August, 1990 without appreciating that the
     +           said resolution had been spetifically rescinded by the State
                 Government vide Memo dated 29th May, 1997. It was
                 submitted that even If it was assumed that the appellant had
                 devised a plan to develop the land belonging to the societies,      c
                 yet it could not be said that there was any "unfair trade practice''
                 by the Trust because, admittedly, the Society had itself failed
                 to comply With the terms and conditions stipulated in appellant's
                 letter dated 23rd October, 1990. It was pleaded that neitfieifuH
                 development charges were paid nor the requisite documents
     .,..                                                                             D
                 were executed by the Society or its members. It was also
                 contended that since a complicated question of fact was
                 involved, this could be adjudicated only in a Civil Suit and not
                 in summary proceedings before the three Consumer fora.
                       10. Per contra, Mr. Jagjit Singh Chhabra, learned counsel E
                 appearing for the respondent supported the decision by the
                 District Forum, as affirmed by the State. and National
                 Commissions. It was contended that having offered plots vide
                 letter dated 23rd October, 1990, the appellant could not resile
                 from its obligation under the said communication and having ·. F
                 allotted Plot No. 32, it was bound to deliver its possession or
                 of some other plot in lieu thereof, notwithstanding· ~nnulment of
                 Resolution No. 594, dated 29th August, 1990 by virtue of letter
                 dated 29th May, 1997. Lastly, it was argued that all the three
                 fora having ·recorded concurrent findings in favour of the G
      -4    ~
            ..
                 respondent, this Court should be loath to interfere therewith.
                      11. Thus, the short question to be examined is whether non-
                 delivery of a plot in lieu of Plot No. 32 by the appellant to the
                 respondent amounts to "unfair trade practice" within the
                                                                                     H
    22         SUPREME COURT REPORTS                  [2009) 6 S.C.R.


A meaning of Section 2(r) of the Act?                                                  "'
                                                                                            ,-
          12. Prior to the substitution of Clause (r) in sub-Section (1)
   of Section 2 of the Act with retrospective effect from 18th June,
   1993, there was no separate definition of the term "unfair trade
   practice" and the said term was given the same meaning as in
B
   Section 36A of the Monopolies and Restrictive Trade Practices
   Act, 1969 (for short "the MRTP Act"). But now after the said
   amendment, the definition of the term has been specifically                       ..._
   provided in Section 2(r), although the definition is practically
   verbatim reproduction of the definition in Section 36A of the
c MRTP Act. The basic ingredients of "unfair trade practice" are:
   (i) it must be a trade practice; (ii) the trade practice must be
  employed for the purpose of promoting the sale, use or supply
  of any goods or for the provision of any service; and (iii) the
  trade practice adopts any unfair method or unfair or deceptive
D practice including any of the practices enumerated in clauses
  (1) to (6) of Section 2(r) of the Act. Therefore, any trade practice         ...
  which is adopted for the purpose of promoting the sale, use or
  supply of any goods or for the provision of any service, by
  adopting any unfair method or unfair or deceptive practice has
E to be treated as "unfair trade practice" for which an action under
  the provisions of the Act would lie, provided, the complainant
  is able to establish that he is a consumer within the meaning
  of Section 2(1)(d) of the Act.
                                                                               ~
        13. The scope of the term "unfair trade practice" as used
F
  in Section 36A of the MRTP Act was considered by this Court
  in Mis Lakhanpa/ National Ltd. v. M. R. T.P. Commission &
  Anr. 1 and it was observed thus:

         "When a problem arises as to whether a particular act can
G        be condemned as an unfair trade practice or not, the key
         to the solution would be to examine whether it contains a         ~
         false statement and is misleading and further what is the
         effect of such a representation made by the manufacturer
H 1.     (1989) 3 sec 251.
              LUDHIANA IMPROVEMENT TRUST v. SHAKTI                          23
            CO-OP. HOUSE BUil. SOCIETY LTD. [D.K JAIN, J.]
,<\
                on the common man? Does it lead a reasonable person               A
                in the position of a buyer to a wrong conclusion? The issue
                can not be resolved by merely examining whether the
               representation is correct or incorrect in the literal sense.
               A representation containing a statement apparently correct
               in the technical sense may have the effect of misleading           B
               the buyer by using tricky language. Similarly a statement,
               which may be inaccurate in the technical literal sense can,
               convey the truth and sometimes more effectively than a
             . literally correct statement. It is, therefore, necessary to
               examine whether the representation, complained of,                 c
               contains the element of misleading the buyer. Does a
               reasonable man on reading the advertisement form a
               belief different from what the truth is? The position will have
               to be viewed with objectivity, in an impersonal manner''.

                14. At this juncture, we may also note that though a mild         D
      \    attempt was made by the learned counsel for the appellant to
          argue that the respondent Society could not be treated as a
          "consumer'' within the meaning of Section 2(1)(d) but when his
          attention was invited to the exhaustive definition of the word
          "consumer" in the said Section, particularly, in clause (ii) thereof,   E
          learned counsel did not press the point. Moreover, this issue
          having not been raised before any of the fora, having regard
          to the facts of the present case, we do not propose to deal with
          the question.
                                                                                  F
              15. Having examined the matter in the light of the factual
          scenario, noted above, W«3 are of the opinion that answer to the
          question formulated above has to be in the negative.

               16. It is true that the Consumer Protection Act being a
          benevolent piece of legislation intended to protect the G
          consumers from exploitation, the provisions thereof should
          receive a liberal construction; technicalities should be
          eschewed and grievances of the consumers deserve to be
          redressed expeditiously. Yet, the power exercised by the three
          consumer fora for redressal of consumer complaints being H
     24      SUPREME COURT REPORTS                  [2009) 6 S.C.R;

A quasi-judicial in nature, they are required to take into
  consideration all the relevant factors and the material brought
  on record by both the parties. The averments in the complaint
  by the consumer cannot be taken as a Gospel truth. To support
  a finding of "unfair trade practice", there has to be some cogent
B material before the Commission and any inferential finding is
  not sufficient to attract Section 2(r) of the Act. Of course, the
  burden of proof, the nature of proof and adequacy thereof
  depends upon the facts and circumstances of each case.

         17. In the present case, in its brief order, the National
C Commission has held that since both the fora have upheld the
   contention of the respondent Society to the effect that it is
   entitled to allotment of alternative plot in lieu of Plot No. 32 in
   the same scheme, there is no ground to interfere in exercise
   of its jurisdiction under Section 21 (b) of the Act. Unfortunately,
0 we have not been able to decipher from the order of the
   Commission and for that matter even from the orders of the
  District Forum and State Commission, any reason in support
  of the conclusion that the appellant was obliged to deliver to
  the respondent possession of Plot No. 32 or an alternative plot
E in lieu thereof. It is manifest from the orders of the State and
  District Forum that both the fora have proceeded on the
  assumption that there was an obligation on the part of the
  appellant to develop and deliver possession of 151 plots,
  including Plot No. 32, to the respondent. Their µresumption was
F based on letter dated 23rd October, 1990 from appellant to the
  respondent,. communicating delivery of possession of 151 plots
  which included Plot No. 32 also. They failed to appreciate that
  on passing of order by the State Government under Section 56
  of the Punjab Town lmprovemen~ Act, 1922, the acquisition
G proceedings in respect of respondent's land stood abandoned
  and it reverted back to the respondent on fulfilm1ant of certain
  conditions, enumerated in appellant's letter dated 23rd
  October, 1990. It is amply clear that the exemption notification
  did not contemplate that the appellant trust was to allot plots to
H the members of the respondent Society, whose land had been
           LUDHIANA IMPROVEMENT TRUST v. SHAKTI                        25
                                                                                  x
         CO-OP. HOUSE BUIL. SOCIETY LTD. [D.K JAIN, J.)
          exempted from acquisition under the 3aid notification. The only A
          obligation on the appellant was to ensure that the colony of the
          respondent comes up in consonance with the overall layout plan
          of the scheme. In furtherance of that object, it seems that the
          appellant formulated the scheme for development of the l~nd;
          perhaps developed it and vlde letter dated 23rd October, 1990, B
          delivered the plots to the respondent on fulfilling certain
         conditions Including payment of development charges. Apart
         from the fact that Resolution No. 594, dated 29th August, 1990
         stood annulled vide order dated 29th May, 1997 passed by the
          Department of Local Government, Government of Punjab, the c
         scheme for development was scrapped, no evidence was led
         by the respondent to show that all the conditions stipulated in
         letter dated 23rd October, 1990 had been complied with. As a
         matter of fact, it had been highlighted in the report submitted
         by the enquiry officer that the appellant was under no obligation
                                                                              D
':'      to allot plots to the societies whose land had been exempted
         because after the abandonment of acquisition in terms of
         Section 56(1) of the Punjab Town Improvement Act, 1922 they
         had failed to recover full development charges from some of
         the societies and even the members of the societies also
         appeared to be bogus. Furthermore, in view of the Civil Suit in E
         respect of the land out of which Plot No. 32 had been carved
         out having been decreed in favour of the landowner, it was clear
        that the said piece of land did not belong to the Society, which
        could be placed at the disposal of the appellant for development
        and yet, it seems that in connivance with the officials of the F
      . appellant, they succeeded in getting it included in thair list of
        allotted plots with an ulterior motive to get a plot in lieu thereof.
        We are convinced that all these were relevant factors which
        have been ignored by all the three fora and, therefore, their
        finding that the non-delivery of Plot No. 32 or an alternative plot G
        in lieu thereof amounted to "unfair trade practice" on the part of
        the appellant Trust, cannot be sustained. It is evident that even
        the implication of abandonment of acquisition under Section 56
        and the annulment of Resolution No. 594, dated 29th August,
        1990 by the State Government have not been taken into H
    26       SUPREME COURT REPORTS                [2009] 6 S.C.R.

A consideration by any of the three fora. In our judgment, there is
  no material on record to return a finding that the appellant had
  indulged in "unfair trade practice".

        18. For the foregoing reasons, the appeal is allowed and
  the impugned order passed by the Commission , affirming the
8
  finding of the State Commission and the District Forum that the
  appellant had indulged in "unfair trade practice", attracting
  Section 2(r) of the Act, is set aside with costs, quantified at
  Rs.20,000/-.
C K.K.T.                                          Appeal allowed.


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